Privacy Policy – LUX Detailing

 

Effective Date: January 20, 2026

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At LUX Detailing, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website: https://www.luxdetailingkelowna.com.

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1. Information We Collect

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We may collect the following types of personal information when you interact with our website or services:

• Contact Information: Name, email address, phone number

• Booking Information: Vehicle details, service requests, preferred dates

• Payment Information: Processed securely through third-party providers; we do not store credit card information on our site

• Website Usage Information: IP address, browser type, pages visited, referral source, and other technical data

• Cookies and Tracking: For website performance, analytics, and marketing purposes

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2. How We Use Your Information

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We use the information collected to:

• Respond to inquiries and service requests

• Schedule and manage detailing appointments

• Process payments securely

• Improve our website, services, and customer experience

• Send promotional emails or updates if you opt-in

• Comply with legal obligations

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3. Sharing Your Information

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We respect your privacy and do not sell or rent your personal information. We may share information with:

• Service providers: Payment processors, website hosting, analytics services

• Legal authorities: If required by law or to protect our legal rights

• Marketing partners: Only if you have consented to receive promotional communications

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4. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to enhance user experience and analyze site performance. Cookies help us:

• Remember your preferences

• Understand website traffic and usage patterns

• Deliver targeted advertising (if you consent)

You can disable cookies through your browser settings, but some features may not function properly.

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5. Your Rights

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Depending on your location, you may have the following rights regarding your personal information:

• Access and correction: Request a copy of your personal information or update it

• Opt-out of marketing: Unsubscribe from promotional emails at any time

• Deletion: Request deletion of personal information we hold

• Data portability: Receive a copy of your personal data in a structured format

To exercise any of these rights, contact us at: info@luxdetailingkelowna.com

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6. Data Security

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We implement reasonable physical, technical, and administrative safeguards to protect your personal information. While we strive to keep your data secure, no system is 100% secure, and we cannot guarantee complete protection.

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7. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing personal information.

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8. Children’s Privacy

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Our services and website are not directed at children under 13, and we do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. The effective date at the top will indicate the most recent update. Please review this page periodically for any changes.

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10. Contact Us

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If you have questions, concerns, or complaints regarding this Privacy Policy, please contact:

LUX Detailing
Email: info@luxdetailingkelowna.com
Website: https://www.luxdetailingkelowna.com

This policy covers Canadian privacy law compliance (PIPEDA), is GDPR-friendly, and communicates professionalism to your clients.